Dealerboard and Front Office Support Services offered
Provision or management of :
· Dedicated on-site support of Trading System.
· Dedicated on-site support of Nortel/Avaya PABXs.
· Dedicated system management personnel to manage trading system requests. (i.e. speed dials, console configuration, line access etc.)
· Dedicated Voice Recording expert to deal with playback requests and maintain the voice recording system
· Moves, adds and changes.
· Management reports on trading system status on weekly/monthly basis showing faults reported, fixed, time to repair, bugs escalated, outstanding.
· Routine preventative maintenance.
· Management of on-site spares and maintenance exchange process with manufacturer.
· Project planning consultancy for major change programs
· Central Helpdesk for voice trading issues.
· Proactive management of system – developing traders requirements, enhancing system functionality.
For more information please contact us.