Support Services offered  

• Support of Trading Systems, up to 24/7.
  
• Support of PBXs.
  
• System management to manage trading system requests. (i.e. speed dials, console configuration, line access etc.)
  
• Voice Recording expertise to deal with playback requests and maintain the voice recording system
  
• Moves, adds and changes.
  
• Management reports on trading system status on weekly/monthly basis showing faults reported, fixed, time to repair, bugs escalated, outstanding etc.
  
• Call Logging Support and configuration changes
• Routine Maintenance.
  
• Management of spares and maintenance exchange process with manufacturer.
  
• Project planning consultancy for major change programs
  
• Central Helpdesk for voice trading issues.
  
• Proactive management of system - developing traders requirements, enhancing system functionality.
  

For more information please contact us.